FAQ's:

What are some of the benefits of selling tickets online?
Pre-selling barcoded admission tickets is much quicker then selling tickets at the gate. Many people do not like waiting in lines and this gives them the option to avoid the lines by pre-purchasing their tickets online. Another huge benefit of pre-selling tickets is that it minimizes the amount of cash on hand at your venue/event. You will also generate ticket sales from customers who purchase their tickets online even if they do not attend the venue.

How long does it take to set-up online ticketing?
Most of the set-up process is done on our end. Once we set everything up on our end it will take about 10 minutes of your time to add the "purchase tickets" buttons to your website.

Can I design my own ticket?
Yes. You can either provide your own advertisment, photo or information that you would like to have displayed on each ticket or, one of our graphic artists will work with you to design a ticket for your venue/event FREE of charge.

What happens if a ticket does not scan properly or someone has a "fake" ticket?
Each ticket has a unique barcode with a number on it. The scanners that we provide you come pre-set to read the barcode on the tickets. If the ticket does not scan properly than you can type in the barcode number associated with that ticket to validate. If someone has a fake ticket then the person scanning the ticket will be notified immediately. Once each ticket is scanned one of the actions will appear on the screen.
VALID - Admit customer into event.
INVALID - Barcode does not exist and is not recognized in the system. (This would catch a fake ticket)
USED - Barcode has already been used. (This will prevent someone from making several copies of the same ticket.)
WRONG DATE - Ticket was purchased for another date. (You can choose whether to admit them into the event)
WRONG EVENT - The ticket you are scanning was for another event. (The customer purchased a ticket for another event)

What are the requirements on my end?
The only requirement on your end is that you have a laptop or computer with internet access where you will be scanning the tickets. If you do not have a laptop or computer with internet access please let us know and we will provide you with other options. We will provide you with a barcode scanner to use to scan the tickets if you do not already have one.

We have multiple entrances with multiple lines. How many scanners could we get?
We can provide you as many scanners as you need. We will lend you the scanners free of charge.

What do the customers receive from their online purchase?
Customers who chose to purchase tickets online using our service will receive a barcoded ticket similar to an e-ticket. The tickets are automatically emailed to the customer after the transaction is completed. They will then print up the ticket and bring it to the venue/event.

What do I receive when tickets are purchased or how do I keep track of purchases? How am I paid for each ticket that is purchased?
All tickets are tracked on our system and we can provide you with detailed ticket sale information at anytime or you can view it yourself on our website using your assigned username and password. Because the customer completes the transaction on the "back end" of our website the money is put into our merchant account so that you are not charged merchant account fees for credit card transactions. We will then send you a check for all revenue from the ticket sales on an agreed upon schedule (usually every two weeks). You will receive the full face value of the ticket price and no fees are passed on to you for each transaction.